Shipping & Returns

  Most orders will ship via the United States Postal Service.  Please refer to the map below for estimated delivery time.



We use UPS for larger, heavier, and expedited shipments. Please refer to the UPS map below for delivery times and in checkout, choose your shipping method accordingly.


UPS Delivery Zones from Easton, Maryland:

 


Processing, Shipping and Delivery:

Please advise us if you have a special required delivery date for your gift by including your request in the message text box in check out or by calling us at 1-800-791-3878. We will make every effort to accommodate your special needs.

All orders are processed within 24 hours. You will receive an email confirmation when your order has been shipped. Most orders are shipped directly from Silver and Pewter Gifts in Easton, Maryland via either United Parcel Service (UPS) Standard Ground Service or United States Postal System (USPS). Most of the products we offer are in stock and available for shipment within 1-2 days of placing your order. Please allow an additional 2- 7 business days if your order will be custom engraved. The engraving schedule will fluctuate with demand. We will make every effort to fill every custom order in a timely fashion. If you have a specific date that you need a gift delivered by please make us aware of your requirement. We offer free shipping on any order over $50.00 to anywhere within the Continental U.S. All orders under $50.00 will be charged a nominal $7.50 shipping and handling fee. All orders shipping outside of the Continental U.S. will be sent through the United State Postal Service and subject to customs fees upon entering the destination country. For Express or Rush shipping, please contact Customer Service at 800-791-3878 for rates.

Expedited Shipping

There is an additional fee available in checkout should you choose to expedite your shipping. 2nd Day is $40.00 and for a next day delivery the charge is $60.00. Depending on the size of the shipment and location shipping to, we reserve the right to charge more for expedited shipping should the weight, location or number of packages warrant additional cost. We will contact you for approval if we need to charge additional for expedited shipping.

International Shipments

We do ship internationally. All orders going outside of the United States will be shipped via the U.S. Postal Service's Priority or First Class Mail and will be charged $40.00 for the shipping, handling and insurance fee. This fee will enable you to receive your insured package in a timely manner. Depending on the size of the shipment, we reserve the right to charge more should the weight or number of packages warrant additional cost. Please be aware that most countries will charge a customs fee when the package reaches its destination.

 

Returns and Exchanges:

Silver and Pewter Gifts is committed to customer satisfaction. All our merchandise is guaranteed to be in excellent condition. Every order has been thoroughly inspected prior to leaving our shop and has been carefully packaged to insure that it arrives to you in perfect condition. We accept returns on non-engraved items within 30 days of shipment. When received, we will issue a credit for the purchase price of the item minus a 10% restocking fee and any shipping costs we have incurred.

Please note that any special order or engraved item is not eligible for return unless it is damaged or defective.

Silver and Pewter Gifts pays for the shipping on orders over $50.00, If a package is returned to us with an undeliverable address, we will contact you to let you know it has been returned. However we will have to charge the minimum fee of $7.50 to re-ship the package.

Damaged or defective merchandise:
Please examine the contents of your order immediately upon receipt. If any item is damaged or has a manufacturer’s defect, please contact Customer Service at 800-791-3878 within 7 days of receipt for return instructions. We will request delivery back to Silver and Pewter Gifts by customer or will issue a return authorization and arrange to have your package picked up. Once we receive and inspect the returned merchandise, we will either replace it at no charge or issue a merchandise credit minus shipping charges. Please remember no returns can be accepted without a return authorization! If you receive an order that has not been engraved and decide you don’t like it, please call Customer Service at 800-791-3878 within 14 days of receipt for a return authorization. All returned items must be in original, unused condition.

Please note that any special order or engraved item is not eligible for return unless it is damaged or defective.

Engraved and special order returns:
Any engraved or special order item cannot be accepted for return unless it is damaged or defective. When in doubt about whether your engraved or special item order can be returned for replacement or credit, please contact Customer Service at 800-791-3878.

Engraving mistakes:
For any engraved or personalized items, please check and re-check your spelling and grammar carefully before submitting your order to us. We are not responsible for any spelling or grammar mistakes submitted by the customer. If an engraving error has been made by us, we will replace the item at no charge or issue a full credit. Please contact Customer Service at 800-791-3878.

When packaging your merchandise for return:
1. Please remember no returns can be accepted without a return authorization, regardless of the reason for return.
2. Please re-use the original carton and packing material.
3. Please include a packing slip indicating the item(s) and quantity being returned and a brief explanation why you are returning the merchandise. Include your return authorization.
4. Place the merchandise, packing slip and return authorization inside the carton and seal the carton with appropriate packaging tape.

 
Silver and Pewter Gifts
16 W. Dover Street
Easton, MD 21601
 
800-791-3878